Troubleshooting

Possible causes are:

An HDMI cable connected to a second display can make the connection unstable.
If the computer is connected to other Bluetooth devices that have a high data transfer rate, like a headset, connections can become unstable.
The device is at the limit of its range.

Ensure your device is on and in advertising mode (blinking blue once a second).

For more information or support, do not hesitate to get in contact at: support@mentalab.com